Ask a Coach

Q: Where should I highlight my accomplishments in my resume?

A: When using the USAJobs Resume Builder to create a Federal resume, many people choose to highlight their accomplishments and awards in the "Other" section of the Resume Builder. Although it's certainly an appropriate place to put this information, consider moving this material up into the body of each individual job entry in your Work Experience section. This will help your accomplishments stand out to the resume reader.

If you move your accomplishments into your job entries, you're giving the resume reviewer context to these great things you've done. After covering your relevant experience, add in this information. Tell the reader about awards you've won, making sure you briefly explain why you received these awards. Putting this information up front in your Work Experience section gives it maximum impact since the reader can see the full picture of what you have accomplished in the context of each individual position.

Using the Help Center

The USAJobs Help Center is a fantastic resource that can answer many of your questions when you're trying to figure out your next steps.

Have you ever gone to and felt overwhelmed when searching and applying for positions? Did you know that the USAJobs website contains an extensive library of information to help you get the most out of using the website and applying for jobs?


You can find the Help Center by clicking on the "Help" link at the top of the USAJobs website. There are three subsections of the Help Center: FAQs, the "How To" section and a section specifically about Working in Government. Each section contains information very useful to demystifying the Federal hiring process. The Help Center also contains a section on its homepage that covers unique Federal hiring paths that you might be eligible for.


The FAQs should be the first place you go if you're having a hard time figuring out what you need to do apply for positions on USAJobs. The section will take you through the application process, from explaining how to read a job announcement to answering eligibility questions and laying out the qualifications you might need to apply. You can also find information on Federal pay and leave policies. The section helpfully offers tips on searching for positions on the website. The FAQs also debunk certain myths you might have heard regarding Federal hiring in order to help clarify the application and hiring process.

How To

The "How To" section goes over specific steps you must take to apply for Federal positions on It covers opening an account on the site and building your profile, reading and interpreting job announcements and tips for searching the website. Are you confused on what to include in your Federal resume? There's even information on how to create a resume. It takes you step-by-step through the sections of the USAJobs Resume Builder, covers what needs to be included and also contains a sample resume. Once you're ready to apply for a job, you can find instructions on how to do so in this section.

Working in Government

The Working in Government section explains the special Federal hiring authorities that you might be eligible for and also explains how Federal appointments work. You can also find pay and leave information.

Help Desk

Still feeling stuck? Contact the USAJobs Help Desk. In order to request help, scroll down to the bottom of any page of the website. Look to the right-hand menu and select "Contact Us." This link will take you to a form you can fill out that will send an email to the Help Desk. You can receive help either via email or phone, and someone from the Help Desk will contact you within one business day.


Do you want to find out more information in multimedia format? has a page that contains videos on a wide range of Federal hiring issues. The video, "Finding and Applying for Jobs in the Federal Government," will give you an overview of the application process. The videos cover many different topics to answer your Federal hiring questions.